ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Dec-23-2017 03:49 PM. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. you did not use your RRV for any travel(regardless of the reason). Viagogo ranks 177th among Tickets sites. (Subclass 870) Sponsored Parent (Temporary) visa. Protect and prevent people from becoming victims of scams by companies or individuals. She was told that up to 200 people had also been turned away due to fake tickets. 6.11 Permitted use. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Your rating will help us improve the website. 1.1 Introduction. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Third, watch out for drip pricing. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% PLEASE REPORT THEM TO PREVENT MORE VICTIM! Viagogo will never pay you after you sold your tickets and you can never get back your money. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 6.4 Release. 5.2 Violations, Termination and Suspension. I understand the answer but I dont like it. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. [It was like getting] blood from a stone.". In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Just as before, when you make a ticket selection, the clock starts ticking. Further information can be found at
If you buy through Viagogo your ticket could be fake and you could be getting ripped off. This could be a tough call for many internet shoppers. Instead, try searching for the official website of the band or venue. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. We do not control the information provided by other users which is made available through the Site. However, Moody's Investors Service reported yesterday that Baker's . Read more:
When listing seated tickets, all tickets in the same listing must be consecutive seats. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. We will not allow You to buy or sell tickets before You have registered with Us. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Just another site viagogo refund australia. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 2. Such notice shall be deemed given one business day after the email is sent. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. It is headquartered in the United States and owned by StubHub Holdings. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. ! ! In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. 6.8 All Sales are Final. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Infogram. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. And I had to chase for my tickets. THEY ARE SCAMMER! Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. They can't be trusted. If the Google listing says ad, do not click. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Newshub confirmed the prices on Viagogo were selling at a significanty higher price. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. 3.1 Accurate Descriptions. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations.
To be eligible for a VAC refund your application needs to have been finalised. Event dates, times, venues and subject matter, which are listed on the ticket, may change. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Invalid tickets are defined as anything where buyers are refused entry. 2.12 Seller Payment.